Refund policy

RemPro Sports Return Policy

At RemPro Sports, we are committed to delivering quality products and ensuring our customers are satisfied with their purchase. Please review our return policy below:

Manufacturer Defects

Masks with manufacturer defects are covered under our 90-day limited warranty.

Eligible defective masks may be returned for either:

• A full refund to the original payment method, or
• An exchange for a new mask of the same model

Other Returns

• Returns for reasons other than manufacturer defects (e.g., incorrect size, change of preference) must be made within 30 days of the original purchase date.
• Products must be unused, in original condition, and in original packaging to qualify for a return.
• The purchaser is responsible for all return shipping costs.

How to Return or Exchange

1) Contact our customer service team via info@remprosports.com with your order number, reason for return, and proof of purchase.

2) For defective product claims, please include photos of the defect.

3) Once approved, our customer service team will provide return instructions.

4) Refunds or exchanges will be processed within 7–10 business days of receiving and inspecting the returned product.

Quick Return Policy

Masks with manufacturer defects are eligible for a full refund or exchange within 90 days of purchase. Returns for any other reason must be made within 30 days of purchase, with products unused and in original packaging. Purchasers are responsible for return shipping costs on non-defective returns.

For return or exchange requests, please contact our customer service team at info@remprosports.com.